8 of the Best Chatbots for WordPress in 2021

Additionally, you can create specific messages for users in different regions and countries. This will open a prompt on the screen, where you can add chat responses and quick replies like text, images, and buttons by dragging and dropping the blocks into the prompt. They are convenient because they can work tirelessly 24/7 and support users at any time. You’re in the right place if you’re unfamiliar with chatbots and how they can help you.

• Ease of use is paramount in an app you could be spending a lot of time with.
• Businesses can use it to book appointments with customers on Facebook, fundraise for nonprofits on Instagram, and guide customers to purchasing through their website shipping portal.
• Last (but certainly not least), having a live chat service can help reduce the time and effort required to make a sale.
• Besides the visual flow builder, it also offers a highly intuitive block builder that enables you to build bots block-by-block without any hindrance.
• Doing this will open up a page where you can upload the plugin’s zip file or search for it directly using its name or author.

Chatra is a WordPress chatbot designed to help with sales and is a part of Chatra’s multichannel marketing tool. It offers customizable chatbot templates for lead generation, basic support, checkout assistance, and exit intent messages to reduce abandoned cart rates. Formilla is a company that offers two services, live chat and marketing automation. Their live chat offering has tons of features, including real-time monitoring, multi-channel communication, and AI-enabled chatbots. It also lets you send chat invitations to certain types of visitors, like returning or completely new ones.

However, it may not be the best option for businesses looking for highly customizable chatbots or more advanced AI capabilities. You can foun additiona information about ai customer service and artificial intelligence and NLP. Displaying your products through cards and carousels is a simple way for customers to swiftly discover what they seek. This feature is even more helpful when showcasing ongoing product discounts. Once a choice is made, the chatbot seamlessly integrates selected items into the cart and provides a concise order summary, streamlining the shopping experience. Enjoy this list of seven WordPress chatbot plugins based on their features and online reviews.

Key Features of Chatfuel

This makes it ideal for those looking for a simple, easy way to add chat support to their site. While they are designed to integrate with each other, it is possible to use Freshchat individually. It has all of the features you’ve come to expect in a chat plugin, including group chats, automation, proactive campaigns, and connections with other services like Stripe or Salesforce. It provides a simple and effective method to interact with website visitors to help engage, convert or overcome objections.

However, you can use chatbots in combination with live chat and human-based support, rather than in place of them. HubSpot’s chatbot builder, which we’ll discuss more below, lets you add live and automated chat functionality to your site. By integrating seamlessly with your CRM platform, it makes it easier to create personalized connections with visitors. If you’ve already looked into live chat options for WordPress, you might have an idea of what a chatbot is, at least in terms of how it functions superficially. In a nutshell, it’s a piece of software that’s programmed to respond to user inquiries with pre-determined messages.

To begin with, you can use a chatbot to automate daily tasks such as responding to commonly asked questions, booking appointments, and product research. While ELIZA was a giant leap for chatbots, it was nothing like ChatGPT, Bard, or Bing. The modern chatbot is a powerful tool capable of doing many tasks ELIZA never could. Firstly, the tons of WordPress chatbots on the web make it harder to choose the perfect solution for your particular needs.

Best FREE Chatbot Plugins for WordPress (AI-Powered)

Firstly, round-the-clock support enables customers to get answers to common questions anytime. Secondly, it enables the customers to register a query or complaint that chatbots are unable to solve. Adding a chatbot to your WordPress website will allow you to provide 24/7 customer support to your visitors, even when your support team isn’t available.

Botsonic is a cutting-edge chatbot builder designed to enhance user engagement on websites. Trusted by thousands of businesses, it offers a seamless way to connect with visitors and provide instant support. The product is known for its user-friendly interface and robust performance, making it a preferred choice among marketers and customer support teams.

It allows you to chat with your visitors in real time and respond to questions, resolve issues, and qualify leads. It even lets you create chatbots to answer user questions when your support team isn’t available. Chat plugins allow you to talk with your users in real time to provide support. You can also create chatbots to help customers when your team isn’t available to improve the user experience.

If you want your live chat function to be more than a quick Q&A, having an integrated ticketing system can help. The ability to be able to raise tickets to track queries ensures nothing is forgotten and customers can follow up as required using ticket numbers. If you’re depending on an app to provide customer service, you need to be able to rely on it.

Thus, you may want to integrate your Chatbot with common social media and chat platforms. This makes it convenient for customers to use the platform most suitable to them. You can also use pre-scripted chatbots to provide quick guides to customers. Again, your choice of Chatbot should depend on your business needs and intended use case. It has machine learning capabilities that enable it to learn over time. It then uses this understanding to answer customer requests or make product recommendations.

Without this artificial intelligence technology, your bot will struggle to follow conversations and resolve tickets. Opt for a chatbot that uses advanced AI to ensure high-quality support. Provide instant responses to customer queries 24/7 and proactively message users with custom greetings to boost engagement.

Along with that, they carry out various tasks such as generating leads, collecting important customer information, etc. If you have no worries with your budget, choose any suitable WordPress chatbot according to your needs. It offers Azure cognitive services, which you can leverage to build bots that can easily speak, listen, understand and learn from the users effectively. Besides this, there are various open-source SDKs and tools that you can use to create bots that connect well with the users.

As customers choose dates, they are automatically recorded into your Google Calendar. These tools make it easy to hand off your tasks to automate the sales process. Among the listed plugins, we would like to recommend you the Tidio software solution. That’s because it comes with all the features that you need for your chatbot. Along with that, it’s easier to set up your chatbot and also comes with live chat combined. Along with that, you can also set quick options for frequently asked questions.

How can I add AI Chatbot to the WordPress?

If you are looking for a free and easy way to build a chatbot, then you can use this method. For example, if you have a multilingual website and want to create a chatbot for different languages, then you can use the ‘Language’ filter. After that, you can also select conditional logic for the now-filtered response. The response that you are creating will only be used by the chatbot if the customer that it is interacting with fits the filter.

These solutions can be enhanced for technology support, HR, finance, or more. The platforms help improve employees’ productivity by integrating powerful chatbots into the website. They store users’ data and interaction history to offer product recommendations and best offers or suggest any action users need to perform according to their needs. Besides this, if an account login feature is available on a website, chatbots use all the available data of customers to offer a highly-personalized user experience.

After creating a free account, you can use the lite version of Smartsupp with limited functionality. Upgrade to a paid package to enjoy advanced features such as statistics, team shortcuts, and video recordings. For more features, spring for the pro version, starting at $49 per year. Implement your WordPress chatbot on as many messaging apps as possible. A WordPress chatbot can cut your lead generation expenses significantly.

SendInBlue is an integrated marketing platform with a variety of features, including email marketing, SMS marketing, CRM, landing pages, and live chat. It is focused more on marketing than on customer support, but still has quite a few options for live chat. You have two options to find the best WordPress chatbot plugin for your business. Firstly, you can visit the WordPress plugins directory and look for WordPress chatbot plugins.

While it has a decent rating of 4.6/5 from over 150 reviews, it may not be the best chatbot solution for all websites. Customers prefer chatbots as best chatbot for wordpress they provide instant responses and are available 24/7. This enhances their overall experience and improves their satisfaction with your brand.

Smartsupp has a free WordPress chatbot that acts as a personal shopping assistant that combines chatbots with live chats and video recording. With functions to see who’s browsing your online store, you can see who’s interested in which products and initiate conversations to kick off the buying process. We hope this article helped you learn about the best AI chatbots software for your WordPress site.

Our top choice, Botsonic, and a couple of others have free options for you to try out, while the other two also have free trials. Please keep in mind that all comments are moderated according to our comment policy, and your email address will NOT be published. Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

It’s a simple yet effective way to qualify leads and move them through the sales pipeline more quickly. Human representatives can’t always reach each visitor the moment they engage with your website’s chat. Employing a chatbot intermediary to step in and greet visitors can keep them occupied until a representative can take over. From there, site owners can keep tabs on their interactions in a single unified inbox.

Change all the WPBOT live chat bot responses and make this ChatBot to work in any language with very little effort. It is great as a HelpDesk, Contact Bot or feedback bot to increase user conversions and customer leads. This plugin offers you to add an interactive chatbot widget that can improvise conversations which will let you collect leads effortlessly. It will allow you to engage with your customer easily and gather effective feedback from them. The booking option can streamline the booking process after finding the right time to make the appointment.

IBM Watson Chatbot is a well-known AI platform that enables businesses to quickly build and deploy conversational interactions in any application, device, or channel. The plugin offers one simple API that looks after various powerful features like spell checking, intent extraction, language identification, entity extraction, and slot tagging. If you want a custom plugin for your business, you can reach out to highly-skilled WordPress developers to create a custom WordPress chatbot for your website. You might already be familiar with a chatbot, a program at the bottom-right of a website that conducts basic conversion via chat.

WordPress chatbot benefits

Adding live chat to your WooCommerce store will allow customers to get help quickly and easily without having to wait on hold or send an email. From here, you have to select the action the chatbot will take if the customer replies with one of the quick responses that you just added. For example, you can allow users to be directed to the FAQs chatbot response that you created by selecting the button type as ‘Go to block’. You also have the option to send a transcript of a conversation to an email address or tag different chatbot conversations with keywords and phrases.

It has a ton of other features and works on multiple platforms, including Facebook Messenger, WhatsApp, and iMessage. With over 4 million users, Tawk.to is a popular choice for those looking for a rich feature set at a low price. Secondly, you can visit the WordPress dashboard section and find the most suitable plugin per your needs. For the same, you should check out all the features & functionalities, support, etc. The latest version of the plugin allows for virtually unlimited Assistants, allowing you to deploy a unique assistant wherever you placed the shortcode. Simply pass the “asst_” ID to the shortcode as one of the parameters.

Remove Sales Friction

What sets DocsBot AI apart from its competitors is that it can also be used to generate AI content. As an AI writer, you can train it to support and write marketing materials while retaining your exact voice and brand identity. It considers the full scope of your business, ensuring trustworthy content generation.

A conversational Chatbot is capable of communicating with customers like a human. They understand natural languages and interpret them to keep customers engaged. So if you need to connect with customers on your website or want to cut costs and save time, then you need a Chatbot. A Website Chatbot is a useful feature for any type of business that interacts with customers. This can include e-commerce stores, service provider websites, and company homepage. In our expert opinion, All in One SEO is the best WordPress ChatGPT plugin on the market.

Botsify is another excellent choice of website Chatbot that can be added to WordPress. Known as being user-friendly and reliable, Botsify has come to be trusted by many businesses. It’s a platform that allows users to create intelligent chatbots without diving deep into coding, making it accessible to a broad audience.

It also integrates with the most popular CRMs and email marketing services. You can use a chatbot template or create your own chatbot scenarios based on keywords and customer behavior on your site. It is easy to use and integrate with your eCommerce platform, email marketing, and help desk software. AI chatbot software handles many repetitive tasks, reducing the workload for your support staff. This way, you don’t require many people on your customer support team, which can save you hiring costs in the long run.

At its most basic, a WordPress chatbot can answer questions and carry on conversations about products with website visitors. But as more people begin using chatbots, their capabilities and features are expanding. WordPress chatbot plugins are relatively inexpensive and easy to use. With very minimal effort, even small businesses can use them to reap huge benefits. Gobot allows online store companies to collect data in real-time so they can build personalized messaging and intelligent follow-up questions. Customization features let you add your company logo, match color palettes, and manually set the widget position on your page.

Designed for Facebook and Instagram users in mind, Chatfuel is a good option for those with no programming skills. Businesses can use it to book appointments with customers on Facebook, fundraise for nonprofits on Instagram, and guide customers to purchasing through their website shipping portal. You can send reengaging messages to bring back customers who have dropped off, and track analytics of the common questions to help you automate more helpful conversations. Chatra’s chatbot has robust FAQ functionality, providing instant answers to customers who are too busy to search for answers on their own. Plus with mobile access on iOS and Android devices, agents can stay close at hand no matter where they are in case the conversation needs human intervention.

Chaport offers a 14-day trial period so that you can test everything for free. You can still control some of the design, content, and other aspects. The same concept applies to how quickly you can deliver responses to support requests. We live in a digital age where video sharing is one of the best ways to capture your audience’s attention. Whether you want to record your screen for tutorials, training, gaming, or something entirely different, screen recording software provides a great way to do it.

All you need to do is install and activate to get a floating chatbot on your site. The free version of the Chatbot for WordPress is available on WordPres.org and its official site. Note that, this is an integration plugin, so you can integrate it into your website to use it.